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Overview
Tulsa, Oklahoma–based LifeGuard
America uses Eceptionist to operate its nationwide organ transplant network, allowing medical records related
to organ donors to be completed online and reviewed 24x7 by transplant centers throughout the United States.
LifeGuard America has been an Eceptionist customer since October 2003.
Problem
The current organ donation and procurement process in the United States can be inefficient and time-consuming.
Additionally, the paper-intensive medical records generated by organ procurement coordinators are bulky and
difficult to sort and store. Organ procurement coordinators also must relay vital donor information to transplant
teams at hospitals in remote locations. Often, this communication takes place via lengthy telephone calls or via
faxing the medical record to the remote location.
Frequently, transplant teams base their decisions on information received over the phone or fax, without being able
to review images of the organ and other relevant data related to the donor. The final decision regarding the
suitability of the organ for transplantation is made when the team arrives for the procurement surgery and visually
inspects the organ. If the organ is deemed unsuitable for any reason, it is not procured, and valuable time and
resources go to waste. The long decision-making process also becomes emotionally taxing for both the donor’s and
the recipient’s families, as well as the transplant teams.
LifeGuard America, with the integral help of Eceptionist, successfully automated the current paper-intensive process
of collecting and disseminating vital patient information by developing a sophisticated electronic process.
Transplant professionals can direct teams to LifeGuard America’s interactive secure Web site to access the
Eceptionist Case Manager tool and assess the suitability of organs for their patients.
Continued: Serving The Healthcare Market >>
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713.520.6688
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